Publishing director: Mr Amandio DE BARROS NEVES
75 av Marinville
94100 Saint-Maur des Fossés
Tel.: 06 29 25 13 39
SIREN: 832 354 468
Hosting: OVH - 2 rue Kellermann 59100 Roubaix - France
Website design: Vtcfactory.fr
All personal information entrusted to Itinerairezen.com is confidential and will under no circumstances be transmitted to any other party. Under the French Data Protection Act (the 'loi Informatique et Libertés'), you enjoy rights of access, opposition and rectification regarding your personal information, which you can exercise by addressing us a written letter or via our contact page.
The copyright and intellectual property rights with respect to the Itinerairezen.com site are governed by French and international legislation. Thus, all reproduction rights for photographic documents, logos, iconography and texts are reserved. In addition, we can in no way be held liable for any hypertext links to other sites which figure on Itinerairezen.com.
Itinerairezen.com is a booking platform for passenger transport by chauffeured car.
All online booking necessarily implies acceptance of the following General Terms of Sale. The online booking of any service on Itinerairezen.com commits our customers to acceptance of these GTSs, which they agree to have read at the time of booking a chauffeured car on our site.
In accordance with the basic rules of safety, it is forbidden to smoke and to transport toxic, explosive, dangerous, corrosive or flammable substances. In the case of non-compliance with these safety regulations, the customer will be held liable. Itinerairezen.com further reserves the right to take any appropriate legal action. Furthermore, unless prior arrangements have been explicitly agreed, the presence of animals is forbidden aboard vehicles, and Itinerairezen.com will therefore admit no liability arising in this connection.
A waiting-time of one hour for arrivals at airports and 30 minutes for arrivals at train stations is accepted and will not be charged, with the time being counted from the actual arrival of the plane or train. If the plane or train is delayed, no supplement will be invoiced since ItineraireZen drivers have real-time information of the any delays. Beyond the accepted waited-time and not counting plane or train delays, a supplement may be charged on the total fare of the trip.
Itinerairezen.com undertakes to do everything in its power to transport its customers to their destination promptly and in complete security. However, any failure to meet travel deadlines due to unexpected traffic problems (diversions, traffic jams, accidents, etc.) will entail no right to compensation of any kind.
Moreover, our chauffeurs are covered by the guarantees underwritten by manifestly solvent insurance companies for all the risks inherent to their occupation, in compliance with the legislation in force.
These insurance contracts accordingly cover civil liability for all personal injury and all direct, material and immaterial damage suffered by the passenger within the maximum limit set by the said insurance contracts in force, to the exclusion of any damage caused as a result of the passenger's liability, between the time of boarding and leaving the vehicle.
Fixed prices take priority, meaning that if a fixed price fare corresponds to the requested route, the fixed price may be applied retrospectively.